Our support center runs 24/7 with live operator support. Our NOC is manned 24/7, not just monitored 24/7. We have a live human being (if techs are human) manning this center at all times. While many Internet companies monitor their systems 24/7 through computers and pagers, we have a live human being ready to respond immediately.

Dedicated Cobalt-trained support is always available. In addition, we have also cross-trained a significant portion of our dial-up support staff to support the Cobalt platform. What this means to you is that we have additional support personnel standing by should you get in a jam at, say, 2am on July 4th! (We do, however, close our support departments on Christmas and Easter.)